Pharmacy Technician at the University Hospital of Northern British Columbia (UHNBC)
Profile submitted by:
Tara (Cheuk Wai) Luk
Brief description of role or responsibilities
Jo-Anne is a pharmacy technician at the University Hospital of Northern British Columbia (UHNBC) in Prince George. She has been the order entry trainer for new technicians and pharmacists across the region for many years. Jo-Anne helped rewrite and modernize the current order entry manual at UHNBC and continues to update it to match the changing needs of today’s healthcare system. Jo-Anne has also recently started working as a clinical technician where she prepares patient profiles to facilitate clinical pharmacists’ workups.
Describe how the individual or team made a positive contribution to patient care or their pharmacy department:
Jo-Anne has been a great mentor to technicians and pharmacists across the region by clearly communicating the process of order entry so as to build their understanding of the medication distribution system. Jo-Anne’s dedication to her teaching role is evident in her approach: she modifies her teaching technique to each person that she trains and is quite generous in offering the tips and tricks that she has picked up over her many years in the pharmacy profession.
Personally, I was under Joanne’s tutelage for just a few days during my residency, but even those few days were enough to -significantly- enhance my understanding of the medication system and how to best communicate medication orders to optimize patient safety. It became clear to me that Joanne is a skilled teacher and mentor.
Joanne is an insightful and thorough mentor who delights in learning and doesn’t hesitate to innovate new ways of teaching.
I feel lucky to have been mentored by somebody like her!