VGH Pharmacy Dispensary Staff
Pharmacists, Pharmacy Technicians, Pharmacy Assistants, etc.
Profile submitted by: Celver Mae Rafols
Brief description of role or responsibilities
The pharmacy team plays a crucial role in ensuring safe, effective, and efficient medication management and patient care. Their responsibilities include accurately dispensing medications, providing patient counseling on proper usage, and preparing specialized medications like sterile compounds or customized formulations. They also manage inventory, ensuring medications are stocked, stored, and used before expiration, while closely monitoring patient safety by identifying potential drug interactions or adverse effects. The team collaborates with healthcare providers, offering valuable input on drug therapies and ensuring coordinated care. Additionally, they participate in quality assurance programs, ensuring compliance with regulations and safety protocols. The pharmacy team also trains and mentors new staff, operates automated dispensing systems, and maintains confidentiality in all aspects of patient care. Their exceptional customer service, emergency preparedness, and commitment to patient safety make them an indispensable part of the healthcare system, working collaboratively to enhance patient outcomes and support the overall healthcare team.
Describe how the individual or team made a positive contribution to patient care or their pharmacy department:
The Pharmacy team made an outstanding contribution to patient care and the efficiency of the department, especially during the recent physical renovation of the pharmacy location. Despite the significant disruptions that came with such a large project, the team maintained an efficient workflow that was unaffected by distractions. The team worked together seamlessly to ensure that patient care was never compromised, adapting and reorganizing workflows as needed while upholding high standards of accuracy and safety. The ability to stay focused and maintain smooth operations—ensuring medications were dispensed on time and patient needs were met without delays or errors—demonstrates resilience and professionalism in a challenging environment.
As the department transitions to new technologies like computerized provider order entry (CPOE) and electronic medication administration records (eMAR), the Pharmacy team continues to improve patient care and department efficiency. These systems reduce errors, improve communication, and enhance continuity of care. The team’s collaboration fosters better decision-making and patient involvement, ultimately leading to improved patient outcomes.
The Pharmacy team’s ability to navigate the physical renovation of the pharmacy site while ensuring an uninterrupted and efficient workflow underscores the department’s commitment to patient safety and quality care. Their dedication to adopting new technologies while maintaining operational excellence during such significant disruptions is deserving of recognition, as it has had a positive and lasting impact on both patient care and the department.
