Lindsay Zakkour
Lindsay Zakkour
qathet Primary Care Network Pharmacist
Profile submitted by: Nova Cleghorn
Brief description of role or responsibilities
The qathet Primary Care Clinical Pharmacist works as a team with primary care practitioners, nurses, and social workers to increase capacity, improve patient outcomes, reduce hospitalization, and streamline care. They help address gaps in primary care for patients with complex health conditions. In qathet, the PCCP adds 40-60 additional appointments per month and has been instrumental in supporting physicians,
nurses and social workers to with timely management of medication interactions, medication availability to inform prescribing, best possible medication reconciliation, post-discharge support, and financial barriers to prescribing.
Describe how the individual or team made a positive contribution to patient care or their pharmacy department:
Lindsay is making a difference in our community as the new PCN pharmacist. Her bright and cheery disposition along with her exceptional knowledge of pharmacy helps the clients receive the absolute best care possible. Lindsay is efficient and knowledgeable in both the clinical aspects as well as the human aspects of her discipline and she brings her A game to any task assigned to her. Lindsay’s efficiency helps lighten the load for the clinicians and providers in the PCN. She is always willing to take on a challenging case and her expertise is valued by the team as decisions are made.
Here are some quotes from her colleagues:
From Dr. van Zyl: “The addition of the PCN pharmacist has greatly improved patient care and satisfaction and increased my capacity as a GP. Her expertise in pharmaceuticals and the pharmacare system allows real-time responses to patient inquiries. There is less doubling of work and confusion. This type of teamwork is the direction we should be moving towards more.
From Dr. du Toit: “She resolves all my complex pharmaceutical issues for patients. It’s perfect.”
From Dr. Marentette: “Lindsay has been a wonderful addition to our team. She’s incredibly knowledgeable and efficient, and has been a resource for our patients, Physicians, nurses and staff. She helps with questions about interactions, medication availability issues, cost savings for patients, medication reviews, hospital discharges, and patient follow ups after new medication starts.”
“ Lindsay made the world of difference to a client who our team was struggling to create a protocol for a complex client the interprofessional team were happy with. We asked Lindsay for help and she was able to see where it could be improved and supported the team to ensure the care plan met the clients needs and the correct orders and labs were reviewed and received.” JW RN
“Lindsay is a wealth of knowledge. She pays great attention to detail, has a compassionate approach with clients and is always available and willing to help her colleagues when questions arise. She is a valuable asset to our health care team! She supports our shared clients with thorough medication reviews, helping clients to better understand what they’re taking, and often finding ways to reduce their costs” ~PCN RN
